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Member Services

State Health Benefit Plan (SHBP) Contact Numbers

 

Have a question? Need to talk to someone? Here are your SHBP contact numbers:

What are you looking for? Phone Number
Member and Provider Services for SHBP Medicare Advantage Retirees
  • First Impressions Welcome Team (Pre-Enrollment)
  • Member Services for enrolled members (Post-Enrollment)



855-322-7060
855-322-7062

Member and Provider Services for SHBP Active Employees & Early Retirees 855-641-4862
TTY (Text Telephone) for Hearing Impaired 711

 

To report health care fraud

 

855-322-7062

 

Hours of Operation:
Monday - Friday, 8 a.m. to 8 p.m. ET

State Health Benefit Plan (SHBP) Contact Numbers

Have a question? Need to talk to someone? Here are your SHBP contact numbers:

What are you looking for?Phone Number

Member and Provider Services for SHBP Medicare Advantage Retirees
call (855)322-7060

• First Impressions Welcome Team (Pre-Enrollment):

call (855) 322-7062

• Member Services for enrolled members (Post-Enrollment)

Member Services for Active/Early Retirees
call (855) 641-4862
TTY (Text Telephone) for Hearing Impaired
call 711
To report health care fraud
call 1-855-322-7062
NOTE: Plan contacts and phone numbers may change at any time.
Hours of Operation:

Monday - Friday, 8 a.m. to 8 p.m. ET

Learn more about Secure Log In

We want you to feel safe and secure when you log on to our site. That's why we've taken the following steps to make sure your information stays between you and your health plan:

  1. Use industry-standard technology to protect your information whenever and wherever you are on the site.
  2. Provide password-only access.
  3. Require you have to answer personalized security questions.
  4. Have automatic timeout so you don't leave your information open.

If you have any questions or concerns about security, please call our Technical Support team toll free at 866-755-2680, Monday-Friday, 8 a.m. - 8 p.m. EST.

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