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Member Services

State Health Benefits Plan (SHBP) Contact Numbers

Have a question? Need to talk to someone? Here are your SHBP contact numbers:

What are you looking for?Phone Number

Member and Provider Services for SHBP Active Employees
Monday - Friday, 8 a.m. to 8 p.m. ET
call 1-855-641-4862
TTY (Text Telephone) for Hearing Impaired
call 711
Member Services for SHBP Medicare-Eligible Retirees
call 1-855-322-7060
To report health care fraud

Information on reporting fraud, waste and abuse
call 1-855-641-4862
NOTE: Plan contacts and phone numbers may change at any time.

State Health Benefits Plan (SHBP) Contact Numbers

Have a question? Need to talk to someone? Here are your SHBP contact numbers:

What are you looking for?Phone Number

Member and Provider Services for SHBP Active Employees
Monday - Friday, 8 a.m. to 8 p.m. ET
call 1-855-641-4862
TTY (Text Telephone) for Hearing Impaired
call 711
Member Services for SHBP Medicare-Eligible Retirees
call 1-855-322-7060
To report health care fraud

Information on reporting fraud, waste and abuse
call 1-855-641-4862
NOTE: Plan contacts and phone numbers may change at any time.

Learn more about Secure Log In

We want you to feel safe and secure when you log on to our site. That's why we've taken the following steps to make sure your information stays between you and your health plan:

  1. Use industry-standard technology to protect your information whenever and wherever you are on the site.
  2. Provide password-only access.
  3. Require you have to answer personalized security questions.
  4. Have automatic timeout so you don't leave your information open.

If you have any questions or concerns about security, please call our Technical Support team toll free at 866-755-2680, Monday-Friday, 8 a.m. - 8 p.m. EST.

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